Privacy Policy.

1. Introduction

Discount Fix Phone Repair ("Discount Fix," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website or repair services.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to our customers.

By using our website, you acknowledge the privacy practices described in this policy.

2. Information We Collect

When customers request a repair quote, schedule an appointment, or contact us, we may collect:

• Full name
• Phone number
• Email address, if provided
• Device manufacturer, model, and reported problems
• Requested repair services
• Preferred appointment dates and times
• ZIP code or service location
• Information voluntarily provided in customer messages
• Service history, repair estimates, and invoices when services are performed

Our website and service providers may also process technical information, such as IP addresses, browser details, and security logs, as necessary to operate and protect the website.

3. How We Use Customer Information

Discount Fix uses personal information to:

• Respond to repair inquiries.
• Prepare estimates and repair quotes.
• Schedule and confirm appointments.
• Communicate repair updates.
• Provide customer service.
• Maintain service and transaction records.
• Address warranty claims.
• Prevent fraud and protect our business.
• Fulfill applicable legal obligations.

Submitting a repair request permits us to contact you regarding that request.

We do not use repair request information for unrelated promotional emails or text messages without any consent required by applicable law.

4. Website Forms and Third-Party Services

Our website is hosted through Netlify, which processes and stores website form submissions.

Verified form submissions may trigger email notifications delivered to our business email account through Netlify's notification system.

We use:

• Netlify: Website hosting, repair request forms, and submission management.
• Cloudflare: Domain and DNS services and related infrastructure.
• Google Gmail: Business email correspondence and receipt of form notifications.

These providers process information as necessary to deliver their respective services, subject to their applicable privacy and security terms.

We do not authorize these providers to use our submitted customer repair information for independent marketing on our behalf.

5. Customer Device Privacy

Customer devices may contain sensitive information, including photographs, messages, contacts, and personal files.

Discount Fix technicians will access personal information stored on a device only when reasonably necessary to perform an authorized repair or functional test.

We encourage customers to back up their devices and remove or secure sensitive information before repair.

If temporary device access is necessary, separate arrangements will be made using an appropriate method.

6. Information Sharing

We do not sell customers' personal information.

Customer information may be shared when reasonably necessary with:

• Service providers that help operate our website and business.
• Authorized technicians working on the requested service.
• Relevant service partners when necessary to fulfill an authorized repair.
• Legal or regulatory authorities when required by law.

We limit information sharing to what is reasonably necessary for the relevant purpose.

7. Information Security

We take reasonable administrative and technical precautions to protect customer information from unauthorized access, loss, misuse, or disclosure.

These precautions include using secure website connections, controlling administrative access, and limiting access to customer information to legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed completely secure.

If a security incident occurs, we will take appropriate action and provide notifications when required by applicable law.

8. Information Retention

We retain customer information only for as long as reasonably necessary to:

• Process repair inquiries and appointments.
• Provide services and customer support.
• Maintain business and accounting records.
• Process warranty claims.
• Meet applicable legal obligations.

We periodically review stored information and delete records that are no longer required, subject to legitimate business and legal retention requirements.

9. Customer Privacy Requests

Customers may contact Discount Fix to request:

• Access to personal information we maintain about them.
• Correction of inaccurate information.
• Deletion of personal information, where permitted.
• Information about how their personal data is used.

We may need to verify a customer's identity before fulfilling a request.

Certain information may need to be retained to satisfy legal, accounting, fraud-prevention, or warranty obligations.

Any additional rights provided by applicable privacy laws will be respected.

Privacy requests: discountfixitservices@gmail.com

10. Cookies and Website Technology

Our website infrastructure may use cookies, security features, or similar technologies necessary for website functionality and protection.

Third-party infrastructure providers may also process technical information to deliver and secure website services.

If we introduce optional advertising, analytics, or tracking technologies in the future, we will review and update this policy and implement any required consent controls.

11. Children's Privacy

Our repair services and website are intended for general customers and are not directed toward children under 13.

We do not knowingly solicit personal information directly from children under 13 through our website.

If we learn that we have collected such information improperly, we will take appropriate steps to delete it, subject to applicable law.

12. Changes to This Policy

Discount Fix may update this Privacy Policy to reflect changes in our services, website technology, or legal requirements.

When changes are made, the effective date will be updated.

Material changes will be communicated when required by applicable law.

13. Contact Information

Fast. Reliable. Affordable.

Your trust matters to us. We are committed to treating your personal information responsibly.